Policies and Procedures

We are thankful that you have taken the time to visit our salon. We want to ensure your time spent here is enjoyable and relaxing.  We would like to emphasize our guidelines that will provide a satisfying experience for everyone.

CANCELLATION POLICY

As we continue to grow our business, it is important that all appointments will be reserved with a debit or credit card. The card will not be charged unless an inconvenience, last minute cancellation or a no show has occurred. The cancellation fee will be determined by the service booked.

We understand that circumstances arise; unfortunately, if we are not given the opportunity to fill the appointment slot we must take care of our staff who had initially dedicated that time slot for you.

HAIR EXTENSIONS

For all hair extensions services, we do require to book a 15-30 min. consultation (free of charge) before any hair extension service. Once the hair is ordered, there are no refunds. All pricing for hair extensions and future appointments are discussed during the consultation. Any services done, such as installment and removal of extensions are final.

HAIR REDOS

If you are not satisfied with the services you received at STAIY SALON, please notify the salon within the first 7 days of the initial appointment. We understand you may feel timid; however, we want you to know that it is our priority to make you satisfied. When returning, the initial stylist and owner will assess the hair and move forward with correcting the service at no charge. Please be mindful that the focus of the appointment will be to correct the concern. If a client desires to add more services, it will be their responsibility to pay the difference as if it were a normal service.

CHILDREN

Here at Staiy Salon, we love children; however, we do recommend them to stay at our waiting area. STAIY SALON uses hot tools with long cords, sharp objects and fragile items that can cause harm not only to the children, but the stylist themselves. 

NEW POLICY: We only offer kids cut for the ages of 10 and above

PRODUCT RETURNS

All Product Sales are Final, no returns or exchanges.

RETURN POLICY FOR ELECTRICAL MERCHANDISE

If your electrical item becomes defective within the first 7 days of purchase, you may bring it back in its' original package and with your emailed receipt to be exchanged for the same product and model number. If 7 days have passed and your item becomes defective, you will have to send the item to the manufacturer for repair or replacement at your expense. The warranty is enclosed in the box and should be kept by you for future reference. Additionally, if your electrical item is unused and in its' original box, you may return it with your emailed receipt within the 7 day return period for store credit that can be used for products or salon services.

ALL SALES ARE FINAL ON THE FOLLOWING ITEMS

Hair color, hair brushes, make-up brushes, hair accessories, clearance items, gift cards and opened gift sets.

 

 

We reserve the right to evaluate each purchased sale and will determine the right course of action.

For any further questions or concerns, please contact STAIY SALON.